Last updated: 10 September 2026
Arkadum is an online fragrance store operated by Impact Node Oy, registered in Finland under Business ID 3624870-2.
In these Terms, “Arkadum”, “we”, “us”, and “our” refer to that business.
These Terms apply to consumer purchases made through arkadum.com and to your use of our website. Business purchases require a separate agreement.
Our contact information appears at the end of these Terms.
Please read these Terms before placing an order. They apply together with the product information and delivery conditions presented when you order, and our:
By placing an order, you agree to the purchase terms presented during checkout. Our Privacy Policy explains how personal information is handled; accepting these Terms does not constitute consent to marketing or unnecessary tracking.
Nothing in these Terms excludes or restricts your mandatory consumer rights. If a provision conflicts with those rights, the applicable consumer protection rules take precedence.
You must have the legal capacity to make the purchase. Where a parent’s or guardian’s consent is required, you must obtain it before ordering.
Please provide accurate contact, delivery, and payment information. You must be authorised to use the payment method selected.
If you create an account, take reasonable steps to protect your login details and notify us if you suspect unauthorised access. Your responsibility for unauthorised activity is determined by applicable law, not automatically assigned to you simply because your account was used.
Contact us promptly if you notice an error in your order details.
We aim to describe our fragrances accurately, including the brand, product name, size, concentration, and other material characteristics.
Images may appear differently depending on your screen settings. Manufacturers may also update packaging. These differences do not allow us to supply a materially different product from the one agreed.
Fragrance descriptions are intended to help you understand a scent’s character. Personal preferences and perceptions vary. Disliking a fragrance does not, by itself, establish that it is defective, but it does not remove any applicable withdrawal right.
Please follow the manufacturer’s instructions and warnings. If an ingredient or product characteristic is particularly important to you, contact us before ordering.
Changes to website descriptions apply to future purchases and do not retrospectively change an existing order.
Before submitting your order, review the products, quantities, delivery details, total price, and applicable terms.
A purchase contract is formed when you successfully submit your order through checkout with an obligation to pay. We will send an order confirmation to the email address you provide.
The confirmation records your purchase. It does not give us an unrestricted right to reconsider or cancel an otherwise binding order.
We may apply quantity limits or delivery restrictions that are clearly disclosed before you place your order.
If a fulfilment problem arises, we will contact you promptly. We will not substitute a different fragrance, change the agreed price, or materially change the order without your agreement. Any cancellation must have a lawful basis or be agreed with you.
An obvious pricing error may be corrected where applicable law permits, for example where you reasonably should have recognised the price as a mistake. We will not charge a corrected price without your agreement. KKV guidance on binding prices
Prices are displayed in euros unless another currency is expressly shown. Consumer product prices include applicable VAT.
Delivery charges and other applicable charges payable to us are disclosed before you submit your order. Where a charge cannot reasonably be calculated in advance, we will explain how it is determined.
If a delivery may involve customs duties, import taxes, or clearance charges payable separately, the relevant information must be disclosed before purchase. These Terms do not make you responsible for undisclosed charges that the law requires us to disclose.
Available payment methods are shown during checkout. Payment providers may have separate terms governing their payment services, without limiting your rights against Arkadum.
Price changes apply to future orders, not purchases already concluded. Promotional conditions will be stated with the relevant offer and cannot override mandatory consumer rights. KKV pricing guidance
Available delivery destinations, charges, and delivery timeframes are presented before purchase.
Orders may be dispatched directly by our fulfilment suppliers. Arkadum remains your seller and your point of contact for delivery problems, returns, and product complaints.
Unless a different delivery period has been agreed, goods must be delivered without undue delay and no later than 30 days after the contract is concluded.
If delivery is delayed, you may have the right to require delivery within a reasonable additional period and to cancel if that deadline is not met. In circumstances recognised by law, such as an essential agreed delivery date being missed, cancellation may be available without an additional deadline.
For delivery arranged by us, the risk of loss or damage remains with us until you, or a person you designate other than the carrier, physically receives the goods. Different statutory rules may apply if you independently appoint a carrier that we did not offer.
We do not exclude responsibility merely because a delay, loss, or damage involves a supplier or carrier. EU delivery rules
For online consumer purchases, you may withdraw without giving a reason by notifying us within 14 days of receiving your goods, subject to the statutory exceptions described below and in our Returns & Refunds Policy.
You must then send the goods back within 14 days of your withdrawal notice. Arkadum does not offer an additional voluntary return period or direct change-of-mind exchanges.
Many fragrances arrive in a retail box covered by protective plastic wrapping. For a product supplied sealed for genuine health or hygiene reasons, removing or breaking that wrapping ends the withdrawal right if opening makes the product unsuitable for return for those reasons. Any applicable product-specific restriction must be disclosed before purchase.
Opening the outer shipping box alone does not remove your withdrawal right. Nor does every type of protective wrapping automatically create a hygiene exception.
Where your withdrawal right remains, a legally justified deduction may be made for loss in value caused by handling beyond what is reasonably necessary to inspect the product. No standard restocking fee applies.
You pay the direct return shipping costs for change-of-mind returns, where this responsibility has been disclosed before purchase. Necessary return costs for defective or incorrectly supplied goods are our responsibility.
See the policy for return instructions, refund timing, the return address, and our online withdrawal function.
These provisions do not restrict your rights concerning defective goods. KKV guidance on withdrawal restrictions
Products must conform to the purchase contract and applicable consumer protection requirements.
If an item arrives damaged, leaking, defective, or different from what you ordered, contact support@arkadum.com as soon as reasonably possible. Provide your order number, a description of the issue, and photographs where available.
We assess reported problems individually and provide the remedy required by applicable law. Depending on the circumstances, this may include replacement, a price reduction, or a refund.
Your claim is not automatically rejected because the fragrance has been opened, its protective wrapping has been removed, or the 14-day withdrawal period has passed.
Any manufacturer’s commercial warranty is additional to your statutory rights. Its absence or expiry does not, by itself, end our responsibility for defects. KKV guidance on seller responsibility
We use Shopify’s commerce technology to support our store and purchasing process.
Your purchase contract is with Impact Node Oy, trading as Arkadum, not with Shopify or the fulfilment supplier.
Arkadum is responsible for its obligations as the seller, including handling orders, delivery issues, returns, and product complaints.
These Terms do not require you to waive any claim or right against Shopify or another service provider that cannot lawfully be waived.
Our Privacy Policy explains what personal information we process, why we process it, which service providers receive it, and how you can exercise your data protection rights.
Information needed to process orders may be handled by Shopify, payment providers, fulfilment suppliers, delivery companies, and other relevant service providers as described in that policy.
Where personal information is transferred outside the European Economic Area, applicable legal requirements and safeguards must be followed.
Accepting these Terms does not provide blanket consent to unrelated uses of your information. Where consent is required for marketing, cookies, or other processing, it will be requested separately.
Read our Privacy Policy:. EU data protection guidance
The website’s original content, design, branding, and other protected material belong to Arkadum or the relevant rights holders.
Fragrance brand names, product names, photographs, and other third-party materials remain the property of their respective owners. Their appearance on our website does not imply an affiliation or endorsement beyond any relationship expressly stated.
You may browse the website and save information reasonably needed for your purchase, personal use, or exercise of your legal rights.
You may not commercially reproduce or exploit protected website material without permission, except where the law permits it. Nothing in these Terms limits statutory copyright exceptions or your right to retain evidence relating to a purchase or complaint.
If you submit a review or other content intended for public display, you remain its owner.
You grant us a non-exclusive, royalty-free right to display and technically format that contribution in connection with the relevant product or our store. We will not materially alter its meaning. Broader marketing use may require separate permission.
Reviews must reflect your genuine experience. Do not impersonate another person, publish unlawful material, disclose someone else’s private information, or submit a fabricated review. Any incentive connected with a review must be disclosed.
We may remove unlawful, fraudulent, abusive, or irrelevant contributions. A review will not be removed solely because it is critical.
Private customer-service messages and complaints are not automatically treated as public reviews.
Our website may link to independent third-party websites or offer access to third-party services.
Those providers may have their own terms and privacy notices. Please review them before using their services.
An external link does not constitute an endorsement. However, we do not use this section to exclude responsibility for suppliers, payment arrangements, or other services where we remain legally responsible to you.
You must not use the website to:
Ordinary search-engine indexing, accessibility tools, and customer-authorised shopping assistants are not prohibited merely because they are automated. They must comply with applicable law and relevant technical access restrictions.
Automated tools must not bypass security measures or falsely represent that an automated interaction is human.
We aim to maintain a reliable website, but temporary interruptions may occur because of maintenance, technical problems, or security incidents.
We may take proportionate steps to restrict access or suspend an account where reasonably necessary to address fraud, unlawful activity, security risks, or a material breach of these Terms.
Where appropriate, we will explain the restriction and provide a way to contact us.
An account restriction does not remove your rights concerning an existing order, a refund, a complaint, or your personal information.
Our responsibility for contractual breaches, delivery problems, defective products, and other losses is determined by applicable law.
We do not sell consumer products on terms that exclude their legally required quality, conformity, or safety.
Nothing in these Terms excludes or limits liability that cannot lawfully be excluded or limited, including applicable liability for personal injury, defective products, fraud, or breaches of mandatory consumer or data protection law.
You are not required to indemnify Arkadum, Shopify, or our suppliers against every claim simply because you use the website or make a purchase. EU guidance on unfair terms
We may update these Terms for future purchases and future website use. The latest version and its update date will appear on this page.
The version presented when you placed your order continues to govern that purchase. Posting new Terms does not retrospectively change an existing contract.
Where notice or consent is legally required for a change, we will provide that notice or obtain that consent.
These Terms must be read together with the information and commitments forming part of your purchase contract.
Nothing in them removes rights arising from binding product descriptions, advertising, order information, or other representations made before purchase.
If a provision is unlawful or unenforceable, it will not bind you to the extent required by law. The remaining provisions continue only where the contract can lawfully operate without it.
Ambiguous standard consumer terms will be interpreted in accordance with applicable consumer protection law. We do not reserve the right to interpret them exclusively in our favour.
These Terms are governed by Finnish law.
Where applicable, this choice does not deprive you of mandatory consumer protections under the law of your country of habitual residence. EU rules on consumer contracts
Please first contact support@arkadum.com so we can try to resolve a complaint.
If a dispute remains unresolved, you may seek assistance from the Finnish Consumer Advisory Services and, where the matter falls within its remit, refer it to the Finnish Consumer Disputes Board.
For a cross-border consumer dispute, your local European Consumer Centre may also be able to help.
You retain the right to bring proceedings before a legally competent court, including a court in your country of residence where applicable consumer jurisdiction rules allow it. These Terms do not require consumers to bring every claim exclusively in Finland. EU guidance on consumer court proceedings
Trading name: Arkadum
Legal business name: Impact Node Oy
Business ID: 3624870-2
VAT number: FI36248702
Registered business address: Piilipuuntie 11 B 53, 02250, ESPOO, FINLAND
Email: support@arkadum.com
For returns, use the designated return address in our Returns & Refunds Policy. Do not send goods to another address unless we instruct you to do so.