Arkadum currently delivers to the 25 EU countries and areas listed in the delivery table below. We do not currently deliver to Cyprus, Malta, Åland, the Canary Islands, Ceuta, Melilla, Madeira, the Azores, or non-EU destinations. Other product or postcode restrictions may apply.
Available shipping methods, delivery charges, and estimated delivery times depend on the products ordered and your delivery address. Any product-specific delivery restrictions are communicated before you place your order.
Our current perfume catalogue is dispatched directly by our fulfilment supplier in Spain. Availability is checked before supplier ordering; items are not reserved at the supplier until the supplier accepts the order.
If a product uses a different fulfilment arrangement or ships from outside EMEA, this will be stated on the product page or during checkout before you complete your purchase.
Arkadum remains your seller and your point of contact for delivery questions, missing parcels, damaged items, and returns.
Estimated total delivery times are measured from ordering, not merely from dispatch. For launch, we allow 7–14 working days before dispatch, including the wait for payment funds to clear to our account and supplier preparation. The table adds the carrier estimate and a transit buffer. These are conservative initial planning estimates, not an established delivery history. Working days exclude weekends and public holidays.
| Destination | Estimated working days from ordering |
|---|---|
| Finland | 13–22 |
| Austria | 12–21 |
| Belgium | 10–19 |
| Bulgaria | 12–21 |
| Czechia | 10–19 |
| Germany | 10–19 |
| Denmark | 10–19 |
| Estonia | 13–22 |
| Spain (mainland) | 8–17 |
| Spain (Balearic Islands) | 10–19 |
| France | 10–19 |
| Greece | 12–21 |
| Croatia | 11–20 |
| Hungary | 11–20 |
| Ireland | 14–23 |
| Italy | 10–19 |
| Lithuania | 13–22 |
| Luxembourg | 11–20 |
| Latvia | 13–22 |
| Netherlands | 10–19 |
| Poland | 10–19 |
| Portugal (mainland) | 9–18 |
| Romania | 13–22 |
| Sweden | 12–21 |
| Slovenia | 11–20 |
| Slovakia | 11–20 |
These dates are estimates, not guaranteed arrival dates. Please contact us before purchase if you need delivery by a specific date.
Processing time covers preparation of your order. Transit time covers transport after dispatch. Where these are shown separately, both must be considered when estimating arrival.
If we become aware of a material delay, we will contact you with the information available. An update about a delay does not automatically extend an agreed delivery deadline.
Unless a different delivery period has been agreed, goods must be delivered without undue delay and within 30 days of the purchase contract being concluded. Your statutory rights concerning late delivery remain unaffected. EU delivery rules
Shipping charges are calculated for your order and displayed before you complete your purchase. They may vary according to the destination, products, and delivery method.
Delivery is charged separately. There is currently no free-delivery threshold. We will not add further shipping charges after purchase without your agreement.
Orders containing multiple products may arrive in separate parcels or on different dates. Separate fulfilment will not increase the shipping charge agreed at checkout.
Where tracking is available, we will provide the details after dispatch. Tracking updates depend on the carrier and may not appear immediately.
For help with an order, contact support@arkadum.com and include your order number.
Product prices include applicable VAT.
A dispatch location within EMEA is not necessarily within the EU. If your order involves import formalities or separately payable customs duties, import taxes, or clearance charges, the relevant dispatch information, responsibilities, and charges will be disclosed before purchase.
This policy does not make you responsible for undisclosed charges that the law requires us to disclose. Pre-purchase information requirements
If you receive an unexpected customs or payment request, contact support@arkadum.com so we can clarify it.
Contact us as soon as reasonably possible if your parcel is delayed, appears lost, is marked as delivered but has not arrived, or contains damaged, leaking, missing, or incorrect items.
Please provide your order number and a description of the problem. Photographs of the parcel, packaging, and affected products are helpful where available.
We will investigate with the supplier or carrier and arrange the appropriate resolution under applicable consumer law. You do not need to resolve the matter with our supplier yourself.
For delivery arranged by us, the risk of loss or damage remains with Arkadum until you, or a person you designate other than the carrier, physically receives the goods. EU delivery-risk rules
Please check your delivery details before ordering. If you notice an error, contact support@arkadum.com promptly.
We will try to accommodate corrections, but changes may not be possible once fulfilment has started. This does not affect your statutory cancellation or withdrawal rights.
Please refer to our Returns & Refunds Policy for return conditions, instructions, and costs.
Returns must be sent to Arkadum’s designated return address, not automatically to the supplier or the address printed on the original parcel. Do not send a leaking or damaged fragrance back before receiving appropriate return instructions.
For shipping and delivery questions, email support@arkadum.com.
Nothing in this policy limits your mandatory consumer rights.